Faab Support

Faab by FAAB Group Inc.

Report abuse

In the app: open the chat, tap the contact's name, then Report and block. That account is blocked, the chat is hidden on your phone, and your e-mail app opens a message to us containing only that account's @handle and the time — none of your messages leave your device, so add anything we should see yourself. Block contact does the same without the e-mail. Blocked accounts are listed in Settings › Blocked users.

By e-mail: write to info@faabgroupinc.com with the subject “Abuse report”, the @handle of the account, what happened and when. Direct messages are end-to-end encrypted, so we cannot read them. If you want us to see a message, include a screenshot.

What we do: we review abuse reports within 24 hours. Depending on what we find, we can remove the reported account's @handle and directory entry and remove content from group chats, which our servers can read. We report child sexual abuse material and credible threats to the authorities as the law requires.

If someone is in immediate danger, contact local emergency services first.

Delete your account

In the app: Settings › Delete all data. Without the app, or if the app says some data may remain on the server, use the account deletion page. It also lists what is deleted and what is kept.

Report a security problem

E-mail info@faabgroupinc.com with the subject “Security”. Please report privately and don't publish details before we've had a chance to fix the problem. Include:

• the part affected: iPhone app, Android app or server;
• the app version (Settings) or build;
• the steps to reproduce it, and its impact.

We acknowledge security reports within 3 business days.

Good to know

• New or lost phone: an account lives on one phone, and there is no account recovery. On a new phone you create a new account. A passphrase backup restores message history, not the account.
• Group chats are encrypted in transit to our servers, not end to end. Direct messages and one-to-one calls are end-to-end encrypted.
• Calls ring while Faab is open.
• Privacy: the privacy policy lists what our servers store and for how long.